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RIGHT OF WITHDRAWAL.
Within a period of 14 calendar days from the date of delivery or receipt of the product, the Customer has the right to withdraw from the sales contract without giving any reason, under the following terms and conditions:
This withdrawal is unprovoked and in writing. The Customer fills in the special form which can be found both on our website (https://anikoula.gr/wp-content/uploads/entypo_ypanahorisis.docx) as recorded in the order packaging and sends it to our Company either through the electronic contact address or through the postal address. Our Company will confirm in writing the receipt of the withdrawal letter, in the above two cases.
The withdrawal according to the above does not concern defective products or products, which show deficiencies in the agreed quality for which other provisions apply.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.
Επιστροφές γίνονται δεκτές με την προϋπόθεση ότι:
– You contacted our online store on the same day or the next business day.
– The products are in the same condition in which you received them, i.e. without having been unsealed or tampered with.
– The product is accompanied by the retail receipt or invoice.
If you wish to return the products you purchased from our online store, you should notify us in writing to e-shop@anikoula.gr with the subject "Product Return Request" stating the date/number of the purchase document as well as the reason for the return within of the above deadline. Provided that you receive a written return authorization from our Company, the address to which the products for return must be sent is: Egnatia 148, 54621, Thessaloniki, Greece.
To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. broken goods, etc. Pi). In the event that you find a defect, you must contact our online store immediately after delivery on the same day or the next working day at +302310 235 297 or by e-mail e-shop@anikoula.gr.
The provisions of the civil code apply to dealing with defects or lack of agreed properties in the sold items. For a property to be considered contracted, it must be certified as such in writing by both parties.
In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 30 days from the date we receive the products.
This Agreement does not affect any consumer rights provided by law.
Our company expressly declares and in accordance with the Law that it is entitled to withhold the refund until it receives back the product(s) or until our Customer provides us with proof that he has sent the product back.
In the event that a product is accompanied by a gift, then after exercising the declaration of withdrawal, the gift must be returned together with the product.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL ACCORDING TO THE ARTICLE 3ιβ ν. 2251/1994.
The right of withdrawal, as defined and described above, is not granted in the following cases:
A. In cases where the Customer did not use our online store website, but visited our store at Anikula Bookstore, Egnatia 148 54621 Thessaloniki and purchased our product/products from there, as these sales contracts are not sales contracts held from a distance.
RESPONSIBILITY OF OUR COMPANY IN THE CASE OF A DEFECTIVE PRODUCT OR PRODUCT FROM WHICH IS MISSING THE ASSIGNED PROPERTY.
In the event that the product shows a defect or lack of agreed quality, the customer has, based on the Law (Civil Code, article 540), the following dissociative rights:
Specifically, the customer can 1. demand without charge the correction or replacement of the product with another one, unless such an action is impossible or requires disproportionate costs 2. withdraw from the contract, unless it is an insignificant defect. Our company must carry out the correction or replacement in a reasonable time and without significant inconvenience to the buyer.
For a property to be considered contracted, it must have been agreed upon in writing by the Client and our Company, so as to eliminate the possibility of conflicts and disputes.
Otherwise, the Civil Code and all its relevant provisions apply.
In any case, the Customer must inform our Company within 24 hours both of the finding of a defect and of the lack of contracted capacity, either by e-mail or by any other type of document.
In addition to this, in any case our Company with its own consultants and experts will examine the product for which the Customer has complained about the existence of a defect or the lack of an agreed quality.
RESPONSIBILITY OF OUR COMPANY AND CUSTOMER IN CASE OF SHIPMENT OF PRODUCTS NOT ORDERED.
In the event that an error results in the shipment of products to our Customer without him having ordered the products in question, then the latter is obliged to immediately notify our Company in order to report the errors and undertake the return of these products at the costs and expenses of of our company. In no case does the unconditional receipt of these products or failure to inform the Company of the error, constitute acceptance or declaration of intent to purchase the products. The Customer or Third Party is obliged, in the event that our Company requests its products back, to return them immediately, at the latest within a period of 8 working days from the day of their delivery. Our company will inform him about the return process during which there will be no charge for him. In the event that the above deadline elapses fruitlessly, then our Company considers that the Customer has received the said products wishing to acquire them and is entitled to claim the price in any legal way, a price which the Customer is obliged to pay as the purchase price of the product he kept.
